If you would like to use an order form to place your order, you can download the form HERE.
We ship all packages FOB Destination, using the best method possible. Please note, once an order leaves our warehouse, our ground shipments take between 3-7 business days to deliver, depending on where you are located. Some items may not be available at time of order placement, and may result in a delayed shipment. We are happy to confirm availability via phone or email if needed. If you would like your shipment sent in an expedited manner, please email (contact@sdlback.com) or call Customer Service at 800-637-8715.
Need a copy of our W9? You can download a copy of the W9 HERE. You can also find a copy of our sole source items list HERE.
Shipping Rates
UNITED STATES: We charge 12%. There is an $8 minimum charge. Shipments going to Alaska or Hawaii are charged 18%.
INTERNATIONAL: All International Orders must be placed through our International Sales Division through email (contact@sdlback.com) or by phone at 800-637-8715.
Payment Options
Credit Cards
We accept VISA, MASTERCARD or AMERICAN EXPRESS.
ACH/Direct Deposit
Please find account information for direct deposit payments HERE.
Checks
Saddleback Educational, Inc.
Order Processing
PO Box 6533
Pasadena, CA 91109-6501
Purchase Orders
We are happy to accept Purchase Orders. Please email/mail orders as indicated below:
Our email address is: contact@sdlback.com
Our physical address is:
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Saddleback Educational, Inc. |
***In some cases, we may require a pre-payment on a first time order***
Return Policy
We understand that sometimes materials ordered do not meet your needs. Customer satisfaction is very important to us, therefore if the physical materials you select do not meet your needs, please contact us for a return authorization, within 30 DAYS of the invoice date. Unauthorized returns will not be accepted. All returned materials must be unopened, unmarked, and in salable condition. Return shipping charges and insurance are the responsibility of the purchaser. All returns may be subject to a 15% restocking fee.
Please note that Downloadable Goods/eBooks, Audio, Video/DVD, Software, Reproducible Items, Calculators and Electronics are all non-returnable and the sale will be final on these types of items.